At Maiclothing, we want you to love your purchase. If you’re not completely satisfied, we’re here to help. Please review our refund policy below.
1. Returns
We accept returns within 30 days of the original purchase date. To be eligible for a return, the item must be:
2. Non-Returnable Items
The following items are non-returnable:
3. Return Process
To initiate a return, please contact us at [email protected] with your order number and reason for the return. We will provide instructions on how to return your item.
Please note that customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong or defective item).
4. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-7 business days to the original method of payment.
Please note:
5. Late or Missing Refunds
If you haven’t received your refund within the expected timeframe, please check with your bank or credit card company first. It may take some time before the refund is officially posted. If you’ve done this and still have not received your refund, please contact us at [email protected].
6. Exchanges
We offer exchanges for the same item in a different size or color, subject to availability. To request an exchange, please contact us at [email protected]. Exchanges follow the same 30-day return window and eligibility criteria as returns.
7. Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us immediately at [email protected]. We will arrange for a replacement or refund, including covering return shipping costs.
8. Final Sale Items
Items marked as "Final Sale" or purchased during a promotion are non-returnable and non-refundable.
9. Contact Us
If you have any questions about our refund policy, please reach out to us at: